﻿@model Nop.Plugin.ActiveForever.ActiveChat.Models.ActiveChatModel

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    <title>ActiveChat - Help</title>
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                <h3 class="title">ActiveChat Help</h3>
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                <a class="btn pull-right" href="javascript:history.back()">Back</a>
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                        <h5>Need more help? Contact us at activechat@@activeforever.com</h5>

                        <ol class="faqList">
                            <li>
                                <h4>Getting Started</h4>
                                <p>
                                    Once you have the ActiveChat plugin installed you will see a new admin menu item in NopCommerce admin called "Plugins". Initially you will want to navigate to  "Plugins > ActiveChat > Settings"
                                    and make sure everything is configured to your liking. Once you are ready to start the live chat, simply navigate to "Plugins > ActiveChat > ActiveChat Operator" to load the operator chat window.
                                    You will then be prompted to enter a name then click "Sign In". You are now ready to accept chats as an ActiveChat operator and the LiveChat window on your website will be in live chat mode.
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                                <h4>What is online and offline mode?</h4>
                                <p>
                                    When a visitor to your website clicks the "Live Chat" tab they will see an online or offline window. If any operators are online and available to chat, then the user will be prompted to enter
                                    a name and email address. From there they will enter a chat queue, where any available operator can accept the chat. If no operators are available to chat, the visitor will see an offline message
                                    along with a form to input their name, email address, and a short message. This message will then be sent to the configured email in the ActiveChat configuration.
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                                <h4>Settings Overview</h4>

                                    <strong>Offline Email Notifications Account</strong><br />
                                    This allows you to choose a configure NopCommerce email account that all offline messages will be sent to.
                                    <hr />

                                    <strong>Operator Welcome Message </strong><br />
                                    Any text entered into this box will be automatically pre-populated in the operators textbox when a new chat is started. This allows for a quick response from the operator to the visitor.
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                                    <strong>Client Welcome Message (Online)</strong><br />
                                    This text is what the user will see when they initially open the live chat window from your website if and operator is available to chat.
                                    <hr />
                                    
                                    <strong>Client Welcome Message (Offline)</strong><br />
                                    This text is what the user will see when they initially open the live chat window from your website if no operators are available to chat.

                            </li>
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                                <h4>Transcripts</h4>
                                <p>
                                    All chat sessions are logged as transcripts in the ActiveChat operator window. Basic information like email address, browser, operating system, and IP address are displayed in the table. Click the "open" button for a 
                                    particular chat session to view the conversation.
                                </p>
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                                <h4>Url Sharing</h4>
                                <p>
                                    An operator can share a url with the client by simply including a fully qualified url into the chat text entry field. The clients chat experience will show a split screen with the live chat text on top and the url that
                                    was entered by the operator on bottom. For example, entering in the following: "I believe the page you are looking for is our extensions & themes at http://www.nopcommerce.com/extensions-and-themes.aspx" (Notice the "http://").
                                    This url we automatically be detected, parsed, and sent to the client for viewing. Not including "http://" or "https://" in a url string will not trigger this feature. Any navigation done by the client while in Url Sharing mode
                                    will be communicated back to the operator as well.
                                </p>
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                            <li>
                                <h4>Banning Clients (Paid Only Feature)</h4>
                                <p>
                                    You can ban a client from any future chats in the transcripts area towards the bottom of your ActiveChat operator window. Simply click the read circle icon (<i class="icon-ban-circle" style="color: #FF0000"></i>) next to the client's IP address
                                    to have that user added to the banned clients list. You can remove the ban anytime by viewing the banned clients list from the "Tools" menu. If a banned client tries to initiate a live chat at a later
                                    date they will simply see the offline message.
                                </p>
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                                <h4>Canned Responses (Paid Only Feature)</h4>
                                <p>
                                    You can easily add a canned response from the "Tools > Canned Responses..." menu. A dialog will show all existing canned responses along with the ability to add a new one. Stored canned responses can be selected from the
                                    dropdown menu just under the chat text entry field.
                                </p>
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                                <h4>Importing/Exporting Data (Paid Only Feature)</h4>
                                <p>
                                    <strong>Export Data</strong><br />
                                    ActiveChat allows you to export all of your chat logs (including transcripts), canned responses, and banned clients very easily. Simply navigate to "Plugins > ActiveChat > Settings" from your NopCommerce admin menu and click the
                                    "Import/Export" tab. Clicking the "Export Data" button will generate an xml file with all of you ActiveChat data.
                                    <hr />
                                    <strong>Import Data</strong><br />
                                    Any previous exports will automatically be found and loaded into the import files downdown. Simply select the file you wish to import and click "Import Data". Please note that this will erase all of your previous data and replace
                                    it with what is in the import file. Import file names are formated as ActiveChatDataExport-MM.DD.YYYY.xml.
                                </p>
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                                <h4>Upgrading</h4>
                                <p>
                                    If you have already purchased ActiveChat and wish to upgrade don't forget to note your Account ID. You will need to enter this when you upgrade to unlock all paid features.
                                </p>
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                @DateTime.Now.Year.ToString() ActiveChat | Version 1.8
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